You’ll be required to give a certain amount of notice, prior to arrival and once checked in, to allow you to make an amendment to your reservation without any charges applying.

You can find the cancellation policy for each property listed on the ‘Cancellation Policy’ section at the time of booking on our website.

The Reservations' Team will also confirm any terms and conditions, including the cancellation policy, at the reservation stage.

In case you need to cancel your stay before your arrival, you can easily do so via our website using the "Manage my booking" section.

If your stay has started and you need to leave early, you can manage your reservation by getting in touch with our local reservation teams:

United kingdom - reserevationuk@staykula.com, or if oyu prefer you can call us on XXXXXXX

Portugal - reserevationpt@staykula.com, or if oyu prefer you can call us on XXXXXXX

Australia - reserevationaus@staykula.com, or if oyu prefer you can call us on XXXXXXX